Recent Public Grievances
PayPal – Account Frozen After Receiving Payment
A legitimate payment was flagged, and the account was frozen without warning. Support stated the review could take up to 30 days, leaving funds inaccessible. Michael R.
Comcast – Internet Outage with No Reimbursement
Internet service went down multiple times in one month. Customer support refused to apply a credit despite documented outages. Sophia L.
DoorDash – Missing Items with No Refund
Half the order was missing and the driver marked it as "delivered complete." The automated dispute system denied a refund without review. Eric J.
Verizon – Promotional Discount Never Applied
Was promised a monthly discount for switching lines, but it never showed on the bill. Multiple chats and calls ended with “system ticket submitted” and no resolution. Valentina S.
Facebook Marketplace – Payment Hold Without Explanation
Funds from a completed sale were held with no timeline provided for release. Appeals were answered by automated messages instead of support staff. Daniel K.
Amazon – Package Marked Delivered, Not Received
Tracking said “delivered,” but nothing was at my door or the leasing office. Support kept repeating scripted responses and closed the case twice before finally issuing a refund. Donna M.
Comcast – Surprise Bill Increase
My bill jumped $38 without warning. I was told a promotion ended even though my plan never mentioned promo pricing. Took multiple calls to remove the extra charges. Rafael G.
Tesla – Service Delays
Mobile service rescheduled twice the day of the appointment. I waited five weeks for a simple trim fix and never received a loaner or Lyft credit. Ashley M.
AT&T – Weekend Internet Outages
Service drops almost every Saturday afternoon with no ETA for restoration. I’m still paying full price despite repeated downtime. Trevon J.
Verizon – Administrative Fees
New “administrative” line items keep appearing on my bill. Representatives can’t explain what they are beyond “standard fees.” Monique F.
DoorDash – Missing Items
Orders arrive without sides and drinks. Credits help once, but the problem keeps happening. Drivers also ignore gate instructions. Elijah P.
Uber – Final Fare Much Higher Than Quote
The app quoted $19; I was charged $41 with no route change or traffic. Support only replied with a generic note about “dynamic pricing.” Leah K.
Lyft – Driver No-Show, Cancellation Fee
The driver never approached the pickup pin and marked me as a no-show. I was still charged a cancellation fee and had to dispute it twice. Marcus D.
United Airlines – Delayed Baggage Reimbursement
My luggage arrived three days late and several toiletries were missing. The reimbursement process required multiple forms and only partial coverage. Hannah S.
American Airlines – Seat Change Without Notice
I paid for extra legroom but was moved to a standard middle seat after boarding. Customer service offered only a small voucher instead of a full seat fee refund. Jason W.
Walmart – Online Order Canceled
Placed a TV order during a sale; two days later it was canceled as “out of stock,” yet the item still showed available on the website. Mathew S.
Target – Shelf vs. Register Price
Two items scanned higher than the shelf tag. The cashier adjusted only one even after I showed photos. This has happened at multiple locations. Anthony C.
Home Depot – Installation Quality
Paid for a dishwasher install. The tech left a slow leak under the sink and the next fix slot was two weeks out. I had to hire a plumber. Sophia R.
Lowe’s – Curbside Pickup Delay
Checked in for curbside and waited 45 minutes despite the app saying “ready.” Staff couldn’t locate the order until a manager stepped in. Ben T.
Starbucks – App Charged for Failed Order
The app failed but still charged my card twice. Refund took over a week and I had to contact the bank to reverse a pending hold. Michael D.
Chase – Account Hold After Fraud Alert
A fraud alert locked my card while I was traveling. After verifying my identity, the hold remained for 24 hours and I couldn’t book my hotel. Priya N.
Bank of America – Overdraft Fee Dispute
A pending transaction posted out of order and triggered an overdraft fee. Even after posting credits, the fee wasn’t reversed until I escalated. Gabriel H.
Spectrum – Modem Rental Charge
I returned their modem but kept getting billed for equipment rental for two months. Only resolved after providing the receipt number twice. Nicole V.
Hulu – Subscription Auto-Renew Confusion
I canceled before the renewal date but still got charged for another month. Support said I had “reactivated” by logging in, which I didn’t. Omar L.
Apple – Genius Bar Appointment Reschedule
My repair appointment was moved the morning of the visit. The earliest alternative was five days out and my phone’s mic still doesn’t work reliably. Jenna C.